Vylo Support

Questions about your account, subscription, or connected finances? We’re here to help.

Account access

Use Forgot password if you can’t sign in. For verification or account-security issues, email support from the address connected to your Vylo account.

Subscriptions and billing

App Store subscriptions are managed through your Apple Account. You can review, change, or cancel an App Store subscription in iPhone Settings under your Apple Account and Subscriptions.

If you subscribed on the web, sign in to Vylo and open Settings to review or manage your web billing.

For App Store purchases, Apple shows your local introductory and renewal price before you subscribe, including applicable taxes where required.

Bank connections and data

If an account stops syncing, open Accounts in Vylo and try reconnecting it. Vylo uses provider-hosted connection flows and does not receive or store your bank login credentials.

Privacy and account deletion

You can export or delete your account from Privacy & Security in Vylo. For a privacy request or help completing deletion, contact support.

Exercising an applicable privacy right does not reduce the level or quality of support you receive, except where permitted by law.

When you contact us

Include the email on your Vylo account, the device you’re using, and a short description of what happened. Never send a bank password, full card number, or one-time verification code.